FAQ

Shipping

We ship within Australia and to New Zealand and USA only 
Please refer to Shipping page for costs, click on this link  Shipping Costs

DivaShade cannot be held responsible for the service, delays or delivery by the postal service

Shipping costs are non-refundable

Once an order has been picked and shipped from the warehouse, we are unable to modify or change items or details

Due to COVID-19 our current shipping times may be longer than expected

What is the return policy?

We are happy to refund anyone who is not satisfied with our product. Please click on the link below for more information on our return policy for further details.  

Return Policy 

Please Note - Photo evidence will need to be provided when notifying us of unforeseen fault or breakages.  

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email admin@divashade.com to ensure you provided the correct email address during checkout and a team member will assist you in resolving the issue.

What currency is used? 

All orders are processed in AUD 

My order status is 'UNFULFILLED', What does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

Please email admin@divashade.com if you have any other questions.

 

FAQ about the Product

What is the product material?
Sustainable Silicone & Polycarbonate Lens
Do they come with care instructions?
Yes, inside the gift box there will be care instructions and also instructions on how to put on the shower eye mask.  Please ensure not to clean the inside lenses as you may damage the anti-fog coating.  Rinse the lenses with cold water and let them drip dry.
Can they be used for after care eye surgery?
Absolutely.
Do you have other colours?

No, not at this stage but we will definitely look at designing other colours later on.

 

Please contact us on admin@divashade.com for any other questions you may have, or chat live with us to ask any burning questions by going to our home page.